Myridi Privacy Notice: Riders and Order Recipients 

When you use Myridi, you trust us with your personal data. We’re committed to keeping that trust. That starts with helping you understand our privacy practices. 

This notice describes the personal data (“data”) we collect, how it’s used and shared, and your choices regarding this data. We recommend that you read this along with our privacy overview, which highlights key points about our privacy practices. 

Myridi Privacy Notice: Drivers and Delivery People   

I. Overview 

A. Scope 

This notice applies when you use Myridi’s apps or websites to request or receive products or services, including rides or deliveries. 

This notice describes how we collect and use your data if you request or receive products or services through Myridi’s apps or websites. 

This notice specifically applies if you: 

• Request or receive mobility services, including rides and package delivery and return services through Myridi, via your Myridi account (a “Rider”). 
• Request or receive food or other products and services for delivery or pickup, including via your Myridi account, or through the guest checkout features that allow you to access delivery or pickup services without creating and/or signing into your account (an “Order Recipient”). 
• Receive services through Myridi’s apps or websites requested by other account owners (a “Guest User”), including if you receive ride or delivery services ordered by Myridi customers (collectively, “Enterprise Customers”); or by friends, family members or other individual account owners, including via Myridi; or receive a gift card.  
• Rent a vehicle through Myridi Car Rentals (a “Renter”). 

This notice does not describe Myridi’s collection and use of your data if you use Myridi to provide (instead of request or receive) services through Myridi’s app or websites, including as a driver or delivery person. Myridi’s notice describing our collection and use of such data is available here. Those who use Myridi to either request, receive or provide services are referred to as “users” in this notice. 

Our privacy practices are subject to applicable laws in the places in which we operate. The types of data processing that such laws require, allow, or prohibit vary globally. Therefore, if you travel across national, state or other geographic borders, Myridi's data processing practices described in this notice may differ from those in your home country or territory. 

 

II. Data collections and uses 

A. The data we collect 

Myridi collects data: 

1. That you provide 

2. When you use our services 

3. From other sources 

Myridi collects the following data: 

1. Data you provide: This includes: 

Data category	Data types
a. Account information. We collect data when you create or update your Myridi account.	Address  Email  First and last name  Login name and password  Phone number  Payment method (including related payment verification information)  Profile picture  Settings (including accessibility settings) and preferences  Myridi partner loyalty program information
b. Demographic data. We collect demographic data if necessary to enable certain features. For example:  We collect your date of birth and/or age to verify your eligibility to use age-restricted products or services, such as Myridi for teens, or if you purchase alcohol, tobacco or cannabis products.  We collect or infer your gender to enable Women Rider Preference, and for marketing and advertising.  We may also collect demographic data through user surveys.	Age or date of birth  Gender or inferred gender (using first name)
c. Identity verification information. This refers to the data that we collect to verify your account or identity.	Government-issued identification documents, such as driver’s licenses or passports (which may contain identification photos and numbers, expiration date, date of birth, and gender)  User-submitted selfies
d. User content. This refers to the data that we collect when you:  Contact Myridi for customer support or other inquiries.  Use features that enable you to create Lists or reviews of restaurants or merchants  Upload photos and recordings (including those submitted for purposes of customer support)  Provide ratings or feedback for drivers, delivery people, restaurants or merchants, or they provide feedback regarding you.  Please go here for more information about how ratings provided by other users are determined and used.	Chat logs and call recordings  Ratings or feedback  User created Lists or reviews of restaurants or merchants  Uploaded photos and recordings, including in-app audio recordings
e. Travel information. We collect travel itinerary information if you book bus, train or flight travel through Myridi's apps.	Dates/times of travel

 

2. Data collected when you use our services: This includes: 

Data category	Data types
a. Location data. If you request a ride, we track your driver’s location during your trip, and link that data to your account. This allows us to display where you are on your trip.  We also determine your approximate location, and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or order until the ride is finished or your order is delivered. We also collect such data when you have the Myridi app open on your phone’s screen.  You can use Myridi without letting us collect your precise location. However, it may be less convenient for you, including because you will have to type your location into your phone instead of allowing us to detect it for you.  See “Choice and transparency” section below for information on how to control whether Myridi may collect your precise location data.	Approximate location  Precise location
b. Trip/order information. This refers to the details we collect about your trip or order, including orders placed via guest checkout features.	Payment information (including amount charged and payment method)  Proof of delivery (including photo or signature)  Special instructions, allergies or food preferences  Statistics derived from past trip/order information, such as   Averages   Cancellation rates  Total trips/orders  Trip or order details, including   Date and time   Requested pickup and dropoff addresses  Distance traveled  Restaurant or merchant name and location  Items ordered
c. Usage data. This refers to data about how you interact with Myridi’s apps and websites.	App crashes and other system activity  Access dates and times  App features or pages viewed  Browser type
d. Device data. This refers to data about the device(s) you use to access Myridi.	Advertising identifiers  Device motion data  Device IP address or other unique device identifiers  Hardware models  Mobile network data  Operating systems and versions  Preferred languages
e. Communications data. This refers to the data we collect when you communicate with drivers and delivery people through Myridi’s apps.	Communication type (phone or text message)  Content (including recordings of phone calls solely when users are notified of the recording in advance)  Date and time

 

3. Data from other sources: These include: 

Data category	Data types
a. Law enforcement officials, public health officials and other government authorities.	Name and contact information  Information relating to law enforcement, health or other investigations
b. Marketing partners and service providers. This includes banks in connection with cash back programs,* and data resellers.*	Activity information  Name and contact information  User or device identifiers
c. Service providers who help us verify your identity or detect fraud.*	Confirmation of whether your account information relates to known persons  Name and contact information  Information relating to the wireless carrier associated with your phone number  Information from government-issued identification documents such as driver’s licenses or passports (such as identification numbers, expiration date, date of birth, and gender)
d. Myridi account owners. This refers to Myridi account owners who request services for you (such as friends or family members), or who enable you to request services through their accounts (such as Enterprise Customers).	Name and contact information  Trip/order info  Location
e. Myridi business partners (account creation and access, and APIs). Myridi may receive your data from business partners through which you create or access your Myridi account, such as payment providers, social media services, or apps or websites that use Myridi’s APIs or whose APIs Myridi uses.	The information received from Myridi business partners depends on which partners you use to create or access your Myridi account, or the API used.
f. Myridi business partners (debit or credit cards). Myridi may receive your data from business partners in connection with debit or credit cards issued by a financial institution in partnership with Myridi to the extent disclosed in the terms and conditions for the card.	Debit or credit card activity information
g. Users or others providing information in connection with customer support issues, claims or disputes.	Name  Evidence relating to accidents, conflicts, claims or disputes (which may include photos or recordings of you)
h. Users participating in Myridi’s referral programs. For example, if you are referred to Myridi by another user, we receive your data from that user.	Name and contact information

 

B. How we use data 

Myridi uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data: 

• To enhance the safety and security of our users and services, and to prevent and detect fraud 
• For marketing and advertising 
• To enable communications between users 
• For customer support 
• For research and development 
• To send non-marketing communications to users 
• In connection with legal proceedings 

1. To provide our services. Myridi uses data to provide, personalize, maintain, and improve our services. 

Data uses	Data used includes
a. Creating and updating your account	Account  Demographics  Location
b. Enabling services and features. This includes:  Enabling navigation to pickups and dropoffs, calculating ETAs and tracking the progress of rides or deliveries  Matching you with available drivers or delivery people when you request transportation or deliveries  Enabling features that involve data sharing, such as ETA sharing and fare splitting  Enabling accessibility features  Enabling features that involve account linking, such as linking with Myridi partners’ loyalty programs  Facilitating and optimizing rental car reservations, pickup and dropoff through Myridi Rent	Account  Data from other sources  Demographics  Device  Ratings  Travel
c. Calculating rider/recipient prices and driver/delivery person fares.	Location  Trip/order info
d. Processing payments and enabling payment and e-money products such as Myridi Money.	Account  Demographics  Data from other sources  Trip/order info
e. Personalizing your account. For example, we may present you with personalized restaurant or food recommendations, or trip suggestions, based on your prior orders, trips and delivery location.	Account  Demographics  Data from other sources  Trip/order info
f. Providing you with trip or delivery updates and generating receipts.	Account  Trip/order info
g. Informing you of changes to our terms, services, or policies.	Account  Trip/order info
h. Performing necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.	Account  Device  Usage

 

2. For safety, security, and fraud prevention and detection. Myridi uses data to help maintain the safety and security of our services and users. 

Data uses	Data used includes
a. Verifying your account, identity or compliance with safety requirements. This includes:  Verifying that you are who you say you are by cross-checking the account information you provide during signup (such as name, email, telephone number, date of birth or payment information) against third-party databases*  Verifying that your account is being used by you and not someone else by:  Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document*  Collecting a real-time selfie that we compare against the photo on your ID to confirm that it’s the same person*  Verifying your identity and/or age by collecting a photo of your ID when you receive delivery of age-restricted items like alcohol, tobacco or cannabis, or use products like Myridi Rent and Myridi Connect  Verifying, when you rent a bike or scooter through Myridi, that you are wearing a helmet, or other mandatory safety gear, by collecting a real-time selfie and using object verification technology  Verifying your eligibility to subscribe to an Myridi One for Students membership	Account  Data from other sources (third-party databases)  Identity verification info  User content
b. Preventing, detecting, and combating fraud, including by Guest Users.	Account  Communications between users  Data from other sources (driver data)  Device  Identity verification info  Location  Trip/order info  Usage
c. Predicting and helping avoid pairings of users that may result in increased risk of conflict,* or where one user has previously given the other a low (for instance, one star) rating.	Account  Trip/order info (including cancellation rates)  Usage  User content (ratings and reported incidents)
d. Providing live support from safety experts during trips or deliveries.	Account (phone, user name, vehicle details)  Location  Trip/order info  User content

 

3. For marketing and advertising. Myridi uses data (except Guest Users’ data) to market its services, and those of Myridi partners. 

Data uses	Data used includes
a. Personalizing marketing communications and ads relating to Myridi products and services, and those offered by other companies. For example, Myridi may:  Send push notifications suggesting your favorite destinations or merchants, or in-app messages offering discounts or promotions for products or merchants similar to those you’ve previously ordered  Display personalized ads on Myridi or other companies’ apps or websites  Personalize sponsored listings, discounts or promotions for restaurants and merchants available on Myridi	Account  Data from other sources  Demographics (including inferred gender)  Device  Location  Trip/order info  Usage
b. Displaying ads that are targeted based on data about your current trip or delivery request, including time of request and services requested.For example, if you request a trip to a supermarket, we may display in-app ads for third-party products that may be available at that supermarket.	Account  Data from other sources  Demographics (including inferred gender)  Device  Location  Trip/order info  Usage
c. Measuring the effectiveness of the marketing communications and ads described above.	Account  Device  Usage

 

4. To enable communications between users. 

Data uses	Data used includes
For example, a driver may message or call you to confirm a pickup location, you may call a driver to retrieve a lost item, or a restaurant or delivery person may contact you with information about your order.	Account  Device  Usage

 

5. For customer support. 

Data uses	Data used includes
This includes investigating and addressing user concerns, monitoring and improving our customer support responses and processes, and identifying potential participants in research studies relating to customer support issues.	Account  Communications  Device  Identity verification info  Data from other sources  Location  Travel information  Usage  User content  Trip/order info

 

6. For research and development. 

Data uses	Data used includes
We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.	Account  Communications  Demographics  Device  Identity verification info  Data from other sources  Location  Travel information  Usage  User content  Trip/order info

 

7. For non-marketing communications. 

Data uses	Data used includes
This includes surveys and communications regarding elections, ballots, referenda and other political processes that relate to our services. For example, we may notify you of ballot measures or pending legislation relating to Myridi’s services where you live.	Account  Location

 

8. For legal proceedings and requirements. 

Data uses	Data used includes
We use data to investigate or address claims or disputes relating to use of Myridi’s services; to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies; or pursuant to legal process or governmental request, including from law enforcement.	Account  Communications  Demographics  Device  Identity verification info  Data from other sources  Location  Travel information  Usage  User content  Trip/order info

 

C. Core automated processes 

Myridi uses automated processes to enable certain parts of our services, including functions essential to our business such as matching, pricing and fraud prevention and detection. 

Myridi relies on automated processes to enable essential parts of our services, including matching (pairing users requesting and providing transportation and/or delivery services), pricing (calculating the amount owed for such services) and fraud detection and prevention. These processes allow Myridi to provide a seamless, and safe, experience to millions of users globally every day. 

This section describes how automated matching, pricing, and fraud prevention and detection processes work, including how they impact your Myridi experience and the personal and non-personal data used to enable these processes. 

You may contact Myridi here if you have questions or concerns regarding these processes. 

• 1. Matching 

Myridi uses algorithms to efficiently match Riders and drivers, or delivery people and Order Recipients. This helps us minimize wait times for you, and enable efficiency for drivers and delivery people. 

The matching process is triggered when you request transportation or deliveries through Myridi. Our algorithms then evaluate various factors to determine the best match, including your location, requested destination, the proximity and availability of drivers or delivery people, traffic conditions, and historical data (including, in some markets, whether the specific Rider and driver have previously reported having negative experiences with each other). 

The trip or delivery request is then communicated to the driver/delivery person matched through this process. Once a trip or order is accepted, we send confirmation of the match to you and the driver/delivery person. 

We are constantly refining our matching process to provide the best experience to all users on our platform and may consider different factors depending on the location where you use Myridi. 

Additional information on Myridi’s matching process is available here. 

• 2. Pricing 

When you request transportation or a delivery, Myridi uses algorithms to determine the price you pay based on a variety of factors, including: 

• The type of service you request  
• Your location 
• Estimated time and distance to destination 
• Availability and proximity of drivers or delivery people 
• Time of day 
• Traffic conditions 
• Historical data such as traffic patterns and seasonal trends. 

Your price may also vary depending on tolls or surcharges incurred, tips, discounts, promotions and subscriptions, and route-based adjustments. 

The price may also vary depending on surge pricing, which automatically goes into effect when there are more Riders in a given area than available drivers. This encourages more drivers to serve the busy area over time and shifts Rider demand, to maintain reliability and restore balance. 

Additional information on Myridi’s pricing process is available here. 

• 3. Fraud prevention and detection 

Myridi uses algorithms and machine learning models to prevent and detect fraud against Myridi or our users. This includes efforts to monitor for account takeovers, suspicious user behaviors, and unauthorized access attempts, including by third-party aggregators. 

These tools look for patterns that may indicate fraudulent behavior, such as those that vary significantly from typical user behavior. To do this, Myridi performs real-time monitoring of information collected from or generated by users, including location data, payment information, and Myridi usage. We also examine historical data and compare it against real-time data to help detect suspicious behavior. 

Myridi may limit your access to its services, or require that you undertake a particular action such as verifying your identity before allowing such access, if it detects potential fraudulent activity. 

You may contact Myridi customer support here if you have questions or concerns about these processes. 

 

D. Cookies and related technologies 

Myridi and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice, and Myridi’s Cookie Notice. 

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and ads. Myridi uses cookies and similar technologies for purposes such as: 

• Authenticating users 
• Remembering user preferences and settings 
• Determining the popularity of content 
• Delivering and measuring the effectiveness of advertising campaigns 
• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services. 

We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDKs and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services. 

Please see our Cookie Notice for more information regarding the use of cookies and other technologies described in this section. 

 

E. Data sharing and disclosure 

We share your data with other users where necessary to provide our services or features, at your request, or with your consent. We also share data with our affiliates, subsidiaries, service providers and partners, for legal reasons, or in connection with claims or disputes. 

Myridi may share data: 

 

1. With other users 

This may include sharing data with: 

Recipient	Data shared
Your driver	Account   First name  Rating  Pickup and/or dropoff locations  Settings and preferences
Other Riders during shared rides	Account   First name
Restaurants/merchants you order from, and your delivery person	Account  First name  Order info  Delivery address (including with restaurants/merchants that use their own delivery people to fulfill your order)  Items ordered (which may include drug prescriptions)  Special instructions, allergies or food preferences  User content   Feedback   Ratings
The owner of any Myridi account you use. This includes if you use an account linked to a Family profile, or request or receive ride or delivery services as a Guest User of an Enterprise Customer’s account. In addition, if you create an account using an email address affiliated with an Myridi for Business account owner (i.e., your employer), we may share your account data (such as name and email address) with such account owner, to help you expense trips or orders to that Myridi for Business account.*	Account  Trip/order info
Other recipients in your group order	Account   First name  Order info   Special instructions or allergies information  Items ordered
People who refer you to Myridi. We may share your data as necessary to determine their referral bonus	Trip/order info  Trip count
Other Myridi Eats users. We share your data if you post a review of a restaurant or create a List of your favorite restaurants on Myridi Eats, and set sharing of the List to “Public.”	Account   First name  User content  Lists   Reviews

 

2. Upon request or with your consent 

This may include sharing data with: 

Recipient	Data shared
Users with whom you use data-sharing features. This includes features that allow you to share your ETA and location, or split your fare.	Depending on the feature used, may include:  Account  Location  Trip/order info
Myridi business partners. We share data with companies whose apps or websites you access through Myridi, including for purposes of promotions, contests or specialized services.	Depending on the app or website you access through Myridi, and for what purpose, may include:  Account  Device  Trip/order info
Emergency services. We enable you to share your data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please go to the “Choice and transparency” and “Emergency data sharing” sections below.	Account  Name   Phone number  Location  Trip/order info  Requested pickup/dropoff
Insurance companies. If you are involved in an incident, or report or submit a claim to an insurance company relating to Myridi’s services, Myridi will share data with that insurance company for the purpose of adjusting or handling that claim.	Data necessary to adjust or handle the claim, which may include:  Account  Communications between users  Device  Location  Trip/order info  Usage  User content
Merchants or restaurants. If you add a restaurant or merchant loyalty membership number to your user account, we share that data with the restaurant/merchant when you place an order with them.  We also enable you to share your phone number, email and/or order info with restaurants or merchants to receive marketing communications from them.	Account data  Email  Phone number  Restaurant/merchant loyalty membership number  Order info

 

3. With Myridi service providers and business partners 

These include the third parties, or categories of third parties, listed below. Where a third party is identified, please go to their linked privacy notices for information regarding their collection and use of personal data. 

• Accountants, consultants, lawyers, and other professional service providers. 
• Ad and marketing partners and providers, including ad and marketing publishers (such as social media platforms), ad networks and advertisers, third-party data providers, ad technology vendors, measurement and analytics providers, and other service providers. Myridi uses these vendors to reach or better understand current and potential users of Myridi services or of our advertising partners, and measure and improve ad effectiveness. 
• Cloud storage providers. 
• Customer support platform and service providers.  
• Google, in connection with the use of Google Maps in Myridi’s apps. 
• Identity verification and risk solutions providers. 
• Payment processors and facilitators, including PayPal. 
• Research partners, including those performing surveys or research projects in partnership with Myridi or on Myridi’s behalf. 
• Social media companies, including Meta and TikTok, in connection with Myridi’s use of their tools in Myridi’s apps and websites.  
• Service providers that assist Myridi to enhance the safety and security of Myridi apps and services. 
• Service providers that provide us with artificial intelligence and machine learning tools and services. 
• Third-party vehicle suppliers, including fleet and rental partners. 

This also includes ad intermediaries, such as Criteo, Google,  Rokt, The Trade Desk,  TripleLift and others. We share data including advertising or device identifier, hashed email address, approximate location, current trip or order information, and ad interaction data with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy notices. You may opt out from ad personalization here. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please go to their privacy notices linked above. 

 

4. With Myridi subsidiaries and affiliates 

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. 

 

5. For legal reasons or in the event of a claim or dispute 

Myridi may share your data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns. 

This includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies, or other third parties as necessary to enforce our Terms and Conditions, user agreements, or other policies; to protect Myridi’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card. 

For more information, please see Myridi’s Guidelines for United States Law Enforcement, Guidelines for Law Enforcement Authorities - Outside the United States, and Guidelines for Third Party Data Requests and Service of Legal Documents. 

We may also share data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company. 

 

F. Data retention and deletion 

Myridi retains your data for as long as necessary for the purposes described above. Users may request account deletion through the Myridi apps and websites. 

Myridi retains your data for as long as necessary for the purposes described above, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below. 

For example, we retain data: 

• For the life of your account if such data is necessary to provide our services (such as account data) 
• For defined periods as necessary, including as necessary to meet tax, insurance, legal or regulatory requirements (for example, we retain transaction information for 7 years) 

You may request that we delete your account through the Privacy menus in the Myridi app, or through Myridi’s website (Riders and Order Recipients Guest Users). 

Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute). We generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons. 

 

III. Choice and transparency 

Myridi enables you to access and/or control data that Myridi collects, including through: 

1. Privacy settings 
2. Device permissions 
3. In-app ratings pages 
4. Marketing and advertising choices 

You may also request access to or copies of your data, make changes or updates to your account, request account deletion, or request that Myridi restrict its processing of your data. 

 

1. Privacy settings 

You can set or update your preferences regarding location data collection and sharing, emergency data sharing, and notifications in Myridi’s Privacy Center, which is accessible via the Privacy menu in the Myridi apps. 

• Location data collection 

You can enable/disable Myridi’s collection of your mobile device location data through your device settings, which are accessible via the location sharing menu in the Privacy Center in Myridi’s apps. 

• Share live location 

You can enable/disable Myridi’s sharing of your mobile device real-time location data with your drivers or delivery people through your device settings, which are accessible via the Account > Settings > Privacy > Location sharing menu in Myridi’s apps. 

• Gender identity 

You can update your gender information through the Account > Settings > Privacy > Ads and Data > Gender Identity menu in Myridi’s apps. 

• Emergency data sharing 

You may enable Myridi to share your data with emergency police, fire and ambulance services if necessary during a trip. If you do, we will share data including your name and phone number; approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; pickup and dropoff locations; and your driver’s name. 

You can enable/disable this feature via the Location sharing menu in the Privacy Center in Myridi's apps, or the Safety Center. 

• Notifications: discounts and news 

You may enable Myridi to send push notifications about discounts and news from Myridi. 

• Third-party app access  

You may authorize third-party applications to access your Myridi account data to enable additional features. You can review/withdraw access by third-party application. 

 

2. Device permissions 

Most mobile device platforms (such as iOS and Android) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. You should check the available settings on your devices, or check with your provider. 

 

3. In-app ratings pages 

After every trip, drivers and Riders can rate each other on a scale from 1 to 5. An average of the ratings you receive is displayed to your drivers. 

You can find your average rating in the Account section of the Myridi app, and also access a breakdown of your average rating in Myridi’s Privacy Center. 

 

4. Marketing and advertising choices 

• Personalized marketing communications from Myridi 

You can choose here whether Myridi may personalize marketing communications (such as emails, push notifications and in-app messages) about Myridi products and services. 

You may also choose here whether to receive any marketing emails or push notifications from Myridi. 

• Data sharing and tracking 

You can choose here whether Myridi may share your data with third parties, or collect data regarding your visits and actions on third-party apps or websites, for purposes of personalized ads. 

• Personalized ads 

You can choose whether Myridi uses your Myridi trip, order or search history to personalize the ads you see on Myridi or Myridi Eats and Postmates. 

• Cookies and related technologies 

For information on how to control Myridi’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie Notice. 

 

5. User data requests 

Myridi provides a variety of ways to learn about, control, and submit questions and comments about Myridi’s handling of your data. In addition to the methods indicated below, you may also submit data requests via our Privacy Inquiry Form. 

• Data access and portability 

Depending on where you are located, you may have the right to access your data and to portability of your data. 

Regardless of your location, you can access your data, including your profile data and trip or order history, through the Myridi apps or website. 

You can also use our Explore Your Data to view a summary of certain information about your account, such as your rating, trip or order count, rewards status, and how long you’ve been using Myridi. 

You can also use our Download Your Data feature to download a copy of the most requested data relating to use of Myridi, including account, usage, communications, and device data. 

• Changing or updating data 

You can edit your name, phone number, email address, payment method, and profile picture through the Settings menu in Myridi’s apps. 

• Deleting data 

You may request that Myridi delete your account through Myridi’s Privacy Center. 

• Objections, restrictions and complaints 

You may request that we stop using all or some of your data, or that we limit our use of your data. This includes objecting to our use of data that is based on Myridi’s legitimate interests. Myridi may continue to process data after such objection or request to the extent necessary to provide our services, or required or permitted by law. 

In addition, depending on your location, you may have the right to file a complaint relating to Myridi’s handling of your data with the data protection authority in your country. 

 

IV. Legal Information 

A. Data controllers and Data Protection Officer 

Myridi Technologies, Inc. is the sole controller of the data processed by Myridi when you use Myridi’s services globally, except where it is a joint controller with other Myridi affiliates. 

Myridi Technologies, Inc. (“UTI”) is controller of the data processed by Myridi when you use Myridi’s services globally, except that: 

• UTI and UBR Pagos Mexico, S.A. de C.V., are controllers of the data of users of Myridi’s payment and e-money services in Mexico. 
• UTI and Myridi B.V. are together with Myridi Payments BV joint controllers of the data of users of Myridi’s payment and e-money services in the EEA, and with Myridi Payments UK Ltd. for users of those services in the UK. 
• UTI and Myridi B.V. are joint controllers of the data processed in connection with all other uses of Myridi’s services in the EEA, UK and Switzerland. 

You may also contact Myridi's Data Protection Officer by mail to Myridi regarding issues relating to Myridi's processing of your personal data and your data protection rights. 

 

B. Our legal bases for using your data 

Depending on where you use our services, and our purpose for using your data, Myridi relies on the following legal bases for processing your data: 

• Necessity to perform our contract with you 
• Consent 
• Myridi's legitimate interests 
• Legal obligation 

Data protection laws in some countries and areas, including the EEA, UK, Switzerland, Brazil and Nigeria, only allow Myridi to use your data when certain circumstances defined under those laws apply. This is called having a “legal basis” for using your data. The applicability of these legal bases may depend on your location. The chart below indicates the legal bases that Myridi has under those laws when they do apply, and it uses your data for the purposes described in this notice. 

Legal basis	Description	Data uses
Contract	When you set up your Myridi account and/or request a ride or delivery from Myridi, we are entering into a contract defined by our Terms and Conditions to provide you those services.  This legal basis applies when we must use your data in order to provide the services you request and meet our responsibilities under that contract.	Calculating rider/recipient prices and driver/delivery person fares  Creating or updating your account  Enabling services and features  For customer support  Enabling communications between you and your driver or delivery person  Performing necessary operations to maintain our services  Personalizing your account  Processing payments  Providing you with trip or delivery updates, generating receipts, and informing you of changes to our terms, services, or policies
Consent	This legal basis applies when we notify you of how we will collect and use your data, and you voluntarily agree to that use of your data (in some cases, by enabling that collection and use through a device or Myridi setting).  Where we rely on consent, you have the right to withdraw your consent at any time, in which case we will cease that collection and use of your data.	Personalizing ads relating to products and services offered by other companies  Processing health data, or other sensitive data, depending on the region you live in
Legitimate interests	This legal basis applies when Myridi has a legitimate purpose for using your data (such as for purposes of safety, security, and fraud prevention and detection), its processing of data is necessary for that purpose, and the benefit of such purpose is not outweighed by risks to your privacy (such as because you would not expect Myridi’s use of your data, or because it would prevent you from exercising your rights).	Displaying ads that are targeted based on data about your current trip or delivery request  Predicting and helping avoid pairings of users that may result in increased risk of conflict  Preventing, detecting and combating fraud  Verifying your account, identity or compliance with safety requirements  Providing live support from safety experts during trips or deliveries  Measuring the effectiveness of the marketing communications and ads  Personalizing marketing communications and ads relating to Myridi products and services, and those offered by other companies  For non-marketing communications  For research and development
Legal obligation	This legal basis applies when we are required to use your data to comply with the law.	For legal requirements and proceedings

 

C. Legal framework for data transfers 

Myridi operates, and processes user data, globally. We comply with applicable legal frameworks relating to the transfer of data. 

Myridi operates, and processes user data, globally. This may result in processing of your personal data in countries, including the United States, whose data protection laws may differ from those where you live or are located. 

This includes processing of your data on Myridi’s servers in the United States, and transferring or enabling access to your data globally, in order to: 

• Provide you services wherever you request them 
• Provide you access to your information, such as trip / order history, wherever you request it 
• Provide access to and responses from Myridi’s customer service agents 
• Respond to requests for information by governments or law enforcement, as necessary 

Myridi is committed to protecting your personal data regardless of where you are located or where, or by whom, your personal data is processed. This includes implementing global measures to protect users’ data, including: 

• Securing user data when in transit, including through encryption, and at rest. 
• Mandating company-wide training regarding privacy and data security. 
• Implementing internal policies and procedures to limit access to, and use of, users’ data. 
• Limiting government and law enforcement access to user data, except where required by law; there are imminent threats to safety; or users have consented to the access. Please see Myridi’s Government Transparency Report for more information regarding our practices relating to law enforcement requests. 

 

D. Updates to this Privacy Notice  

We may occasionally update this notice. If we make significant changes, we will notify you in advance of the changes through the Myridi apps or through other means, such as email. We encourage you to periodically review this notice for the latest information on our privacy practices. 

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law. 

Myridi